Facebook lead ads to WhatsApp, with two slots offered in a minute

Why does the reply offer two slots?

Someone who fills in a lead form on Instagram has shown interest but has not committed to anything. A reply that asks an open question — when would suit you? — leaves the work with them. A reply that offers two specific times, say Saturday morning or Sunday afternoon, asks for a simple choice. That is why the reply is built around two concrete slots for a site visit or an appointment.

Which slots are offered, and how they are picked from your visiting or clinic hours, is agreed on the scope call. Follow-ups go out on days 1, 3 and 7, and each lead is assigned to one salesperson from the start, so nobody has to remember who was meant to call back.

What has to be set up on the Meta side?

When someone submits a lead form, Meta notifies any app subscribed to your Facebook Page’s leadgen webhook, and the app then fetches the lead’s details. We set up that Meta app and webhook, so leads arrive as they are submitted rather than when someone exports them from Meta Business Suite. Someone with admin access to your Page will need to connect the app. The reply itself goes out on a WhatsApp utility template, which Meta has to approve before it can be sent.

Who is it built for?

It is most often built for real-estate, healthcare and education teams — businesses where a lead is only worth something once there is a time in the diary. A real-estate developer running site-visit campaigns, a clinic filling appointment slots and a coaching institute booking counselling calls share the same problem: the form is filled in, and nothing happens until someone finds time to call.

What is not included?

Ad spend, campaign set-up and ad creative stay with you or your agency; this package starts where the form is submitted. Each WhatsApp reply and follow-up is a Business API message that Meta charges for, outside this price, so the scope call covers what your monthly lead volume means for that bill.

If you want the conversation that follows handled too — questions answered, sorted by intent and passed to a person — WhatsApp & Support Automation starts at ₹12,000. Real-estate teams that need site-visit outcomes, unit inventory and channel partners tracked in one place can look at the Real Estate CRM, from ₹45,000, which also takes in portal and Meta leads.