Appointment booking website: book, pay and reschedule online

How do slots, capacity and resources work?

A resource is whatever gets booked: a doctor, a consultation room, a trainer, a court, a seat in a class. Each resource has its own rules, such as working hours, slot length and how many people fit in one slot, so a one-to-one consultation and a group class with limited seats run on the same site without clashing.

Staff calendar sync puts each booking in the right person’s calendar, so nobody copies appointments across by hand. Which calendar your staff use, and whether their existing appointments should block website slots, are questions for the scope call; the answers go into your written proposal.

Pay online or pay at the venue?

Both are in the package. Online payment suits bookings where an empty slot costs you money, such as a specialist’s time or a limited class seat. Pay-at-venue suits services where customers would rather not pay in advance, or where the final bill depends on what happens on the day. Which services use which option is decided with you during scoping.

What reduces no-shows, and how will you know?

Reminders and easy rescheduling. Customers get WhatsApp and SMS reminders before their slot, and the reschedule and cancellation flows let them move a booking themselves instead of simply not turning up. A cancelled slot goes back into availability for someone else.

No-show and utilisation reporting then shows what actually happened: which slots are missed, which resources sit idle and which are consistently full. That is the evidence for changing slot lengths, opening hours or which services need payment upfront, instead of guessing from memory at the end of a busy month.

Which costs and features sit outside the package?

WhatsApp reminders sent through the WhatsApp Business API carry Meta’s own per-message charges, and SMS is billed by your SMS provider. In India, SMS templates also have to be registered on the DLT platform before they can be sent. We walk through both on the scope call.

This is a booking system, not a patient record or practice management system. For clinics that need patient records, consent capture and recalls, Patient CRM & Recalls starts at ₹45,000. Teleconsultation and memberships are not in the listed items and would be scoped on the call.